Customer Service

The Customer Service Executive manages daily ticketing and admission operations and serves as the first point of contact for museum visitors, ensuring a smooth, welcoming, and professional visitor experience.

Key Responsibilities:

• 1.Handle ticket sales, validation, admissions, and daily ticketing operations.
• Welcome visitors and provide accurate information on galleries, exhibitions, programmes, and facilities.
• Respond to visitor enquiries, feedback, and basic complaints professionally.
• Support crowd flow management during peak periods, exhibitions, and events.
• Liaise with internal departments to ensure efficient visitor service and operations.
• Maintain an organised and presentable ticketing counter and entry area.
• Record and report ticket sales and visitor attendance accurately.

Requirements:

• Good communication skills in Malay and English
• At least two (2) years experie...