Customer Service Manager (BGC-based)

About Our Client

The company is a manufacturing and distribution organization that supports both domestic and international markets through high‑quality products and strong operational capabilities.

Job Description

Customer Service Management

• Oversee and respond to inquiries and requirements of both domestic and international customers.
• Validate customer purchase orders, ensuring accuracy in pricing, payment terms, and order details.
• Coordinate with planning, production, and logistics teams to ensure timely product availability.
• Provide customers with regular updates on order status, shipment schedules, and potential delays.
• Ensure accuracy of sales order entries and logistics instructions.
• Monitor shipments and proactively communicate issues to customers and internal teams.
• Handle, record, and elevate customer complaints following established procedures.
• Supervise cu...