Customer Service Manager

· Full Time Position
· Guaranteed base earnings
· Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Booval Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

·  Actively manage Harvey Norman customer repairs & servicing
·  Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
·  Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
·  Assist with the department's admin duties including processing credit and debit invoices, claims, reconcili...