Customer Service Manager

Description We are looking for a Customer Service Manager to lead branch service operations in Modesto, California while creating a positive experience for both customers and team members. This role combines day-to-day operational oversight with staff coaching, compliance support, and relationship building within the local community. The ideal candidate brings strong judgment, a service-first mindset, and the ability to keep branch activities running accurately, securely, and efficiently.

Responsibilities:
• Direct daily branch activities to ensure teller services, cash handling, and customer support functions operate smoothly and accurately.
• Step in to assist frontline employees with service requests and transactions during busy periods to maintain an efficient customer experience.
• Review branch activity for adherence to internal policies, operating standards, and regulatory expectations, taking action when gaps are identified.
• Authorize customer and operati...