Customer Service Manager | Remote (U.S. based only) | Full-time (Hiring Immediately)

Overview Fully Remote Customer Service Manager (Self-Serve SaaS) — Remote (U.S. based only) • Full-time Austin, Texas, United States Job Openings Customer Service Manager | Remote (U.S. based only) | Full-time About the job Customer Service Manager | Remote (U.S. based only) | Full-time Fully Remote Customer Service Manager (Self-Serve SaaS) Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up. What You'll Do Team Management & Operations Oversight Manage, coach, and support a distributed team of customer service representatives Monitor ticket queues and team performance to ensure SLAs are consistently met Review escalations and provide strategic guidance on resolution paths Schedule and coordinate team cov...