Customer Service Manager

Respond to customer enquiries via WhatsApp, phone, email and social media

Assist customers with menu information, reservations and order enquiries

Handle customer feedback and complaints professionally and efficiently

Ensure excellent customer experience across all channels

Process and coordinate catering orders, delivery orders and bulk orders

Liaise with kitchen teams, outlets and delivery partners to ensure smooth fulfilment

Track order status and proactively update customers

Assist with corporate catering enquiries and event orders

Support the sales team in preparing quotations and order confirmations

Upsell menu items and recommend suitable packa...