Customer Service Officer

Become an outbound customer service representative in a financial institution who is focused on delivering exceptional outcomes that exceed their customers expectations!

Your new role

This is a very important role in the Collections team where you will be a key internal contact point in order to build relationships with customers, whilst working through collections accounts. This is a full time, permanent opportunity.

Responsibilities include but are not limited to:

• Building and maintaining strong relationships with customers by providing high quality service
• Successfully providing quality resolution of disputed accounts
• Negotiating with clients throughout all stages of collections process in align with company policies
• Managing internal escalations for client and broker queries or complaints
• Ensuring that customer requests are actioned efficiently and effectively
• Communicating clearly and with respect to all cust...