Customer Service Officer (Freight Industry)

About the job Customer Service Officer (Freight Industry)

Job Responsibilities:

Customer Service & Account Management:

• Act as the primary point of contact for key customers, handling complex import/export inquiries and escalations.
• Provide professional consultation on shipping schedules, customs clearance, freight rates, and regulatory compliance.
• Build and maintain strong relationships with customers, suppliers, and international partners.
• Resolve customer complaints effectively, ensuring high service levels and client satisfaction.
• Train and mentor junior customer service officers to improve team performance.

Import & Export Operations Coordination:

• Oversee the end-to-end import/export process, ensuring smooth cargo movement and timely delivery.
• Liaise with freight carriers, customs brokers, warehouse teams, and suppliers to coordinate shipment...