Customer Service Officer

Job Description

Location: Western Sydney
Salary Package: $30ph - $35ph + Super
Role Highlights: Join a successful, growing E-commerce FMCG brand as a temporary customer service officer. Enjoy a rotating roster with work-from-home options while playing a crucial role in delivering exceptional multi-channel customer support. Be part of a high-performing team committed to exceeding customer expectations.

Role Overview

As a Customer Service Officer, you’ll be the first point of contact for customers via phone, email, and live chat assisting with order queries, delivery updates, and product concerns. This is a temporary role with an immediate start, working on a rotating roster, including some weekends. You'll collaborate with cross-functional teams to ensure customer issues are resolved quickly and professionally.

You’ll be part of a high-energy support team t...