Customer Service Officer - LATAM

Who are we? 

Yedda is an AI company that aims to improve clients' performance by providing visibility to data that has historically been difficult to access. We do this by analysing feeds from existing CCTV systems and measuring selected visual actions in real time. Yedda helps customers drive performance, detect fraud, and make better decisions.

Responsibilities:

Proof of Concept (PoC) Support

• Prepare presentation materials (PowerPoint) in both English, and Spanish.
• Organize documentation and instructions for cross-functional teams.
• Assist in populating dashboards and generating reports to support PoC delivery.

Administrative and Operational Support

• Handling day-to-day client requests and escalations as they arise
• Monitoring and resolving operational issues
• Sending weekly samples of alerts and video evidence via channels such as WhatsApp
• Managing in...