Customer Service Officer

About this opportunity

We are seeking a Customer Service Officer to join our collaborative and fast-paced team. In this role, you will be the key link between our customers, sales team, and supply chain – ensuring a seamless customer experience from order through to delivery. You’ll manage an allocated customer base, support internal sales activity, and play a critical role in driving customer satisfaction and revenue growth.

Your key responsibilities will be to:

• Manage an allocated customer base, building strong relationships to drive revenue growth 
• Actively identify and capture new sales opportunities, supporting the Sales team
• Partner closely with Sales to support quoting, pricing, forecasting, and customer growth initiatives
• Deliver a high level of service across all customer interactions while proactively upselling and promoting products and solution...