CUSTOMER SERVICE OFFICER/EXECUTIVE

Working Location : Near Woodlands/Marsiling

• Act as the first point of contact for all transportation-related enquiries from parents, students, and staff.
• Handle all transportation-related enquiries, feedback, and complaints from parents and staff.
• Address feedback, complaints, route change requests, and emergency issues with appropriate follow-up.
• Coordinate daily bus routes, driver schedules, and student transport lists.
• Liaise with bus vendors and drivers to ensure punctuality and service standards.
• Maintain accurate transport records, billing details, and service documentation.
• Monitor vehicle servicing, compliance, and safety requirements.
• Coordinate incident reporting and documentation when necessary.
• Perform other administrative and ad hoc duties as assigned.

• Minimum O Levels and above.
• Minimum 1‑2 years cus...