Customer Service Operations Manager

Founded in the early 90’S, SgT is an international company owned by Worms Safety and headquartered in Hong Kong. SgT is specialized in apparels, textile and footwear and provides quality management solutions to major fashion brands, retailers and distributors across the globe. With 28 nationalities on board, SgT covers operations in 20 countries of textile production with team of 500+ garment experts, technicians, textile engineers, QA and auditors. SgT’s solutions aim at helping our customers to secure safety, quality and conformity of their products.

About the Role

As the critical interface between our technical inspection teams and our global clients, you will take full ownership of the inspection operations lifecycle—from initial order receipt through to final report delivery and client follow-up. In this strategic role, you will lead and develop a dedicated customer service team while implementing best practices to enhance o...