Opportunity Description
- In charge of specific accounts (Customers), for all kind of traffics (Air, Sea, Import, Export).
- Determines the needs of the Key Customers and carries them out to ensure that they receive first-class customer care and service
- Operates AOS Info Nexus according to assignment and proceed within timelines
- Maintaining communication and control through all phases of the journey, liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements;
- Responsible for tracking and tracing of shipments, utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods;
- Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines
- Prepares requested daily monitoring report to Customers
- Regular internal service review with Operations
- Regular service review with Customers
- Log any bugs, operational problems...
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