Customer Service Ops Leader for E-commerce

Seri Kembangan, Malaysia | Posted on 05/07/2026

• We are looking for a Customer Service Operations Manager to lead and optimize our customer service function across multiple platforms (TikTok, Shopee, Website).
• This role is responsible for managing daily operations, ensuring high-quality responses, planning manpower, and improving systems, processes, and service standards.
• This is not a 'replying chats' role. This is an operations, systems, and leadership role.

Key Responsibilities

• Operations Management (Core)
• Performance & KPI Management
• Systems & Process Improvement
• Cross-Department Coordination
• Customer Insights & Feedback
• Peak & Campaign Planning

Requirements

• 3–6 years experience in CS/Operations.
• Managed teams of 5–10 people. E-commerce experience preferred.
• Strong operational, leadership, problem-solving, and c...