Customer Service Representative

Description We are looking for a Customer Service Representative to join a team in Alexandria, Virginia in a contract position with the potential to become permanent. This role focuses on creating a positive customer experience by handling service-related inquiries, scheduling appointments, and supporting day-to-day call center activity. The ideal candidate is comfortable in a fast-moving environment, communicates with professionalism and empathy, and takes pride in delivering reliable service that encourages customer loyalty.

Responsibilities:
• Manage a high volume of inbound and outbound calls to assist customers and secure service appointments.
• Speak with customers in a confident, courteous manner that builds trust and supports a strong brand experience.
• Address questions, concerns, and service requests promptly while working toward effective resolutions.
• Record and maintain accurate customer details, service notes, and scheduling information in the datab...