Customer Service Representative

Description We are looking for a Customer Service Representative to join a team in Amelia, Ohio in a Contract to Permanent position. This role supports customers throughout the order and shipping process by providing timely assistance, accurate data entry, and clear communication. The ideal candidate is organized, detail-oriented, and comfortable working closely with internal departments to help ensure a smooth customer experience.

Responsibilities:
• Address customer questions and concerns with professionalism, working toward practical and timely resolutions.
• Enter, review, and maintain customer profiles, order details, and related records with a high level of accuracy.
• Prepare shipping paperwork, including labels, packing documentation, and other required transportation records.
• Coordinate with freight providers to secure transportation options, arrange pickups, and support on-time shipment scheduling.
• Monitor delivery progress and keep customers infor...