Customer Service Representative- Andover, MA

Customer Support Representative

Location: Andover, MA (On-Site)

Contract to hire 

Pay Rate: $23–$25+/hour DOE 

 

Summary

Our client is seeking a detail-oriented and professional Customer Support Representative to support dental and orthodontic practices by handling customer inquiries, order intake, and communication regarding laboratory services. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.



Daily Activities Include: 

• Answer incoming calls and emails from dental and orthodontic offices promptly and professional


• Gather and document customer information, order details, and troubleshooting step


• Provide basic troubleshooting support using internal resources and lab standard


• Maintain accurate records of customer interactions and case updates
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