Customer Service Representative

Customer Service Agent (Collections Campaign)

Location: Cape Town (In-Office)

Employment Type: Full-Time

Shift Requirement: Rotational shifts

Job Overview

We are seeking motivated and target-driven Customer Service Agents to join our Collections Campaign team based in Cape Town. The successful candidates will be responsible for managing outbound and inbound customer interactions related to overdue accounts, negotiating payment arrangements, and ensuring excellent customer service while meeting performance targets.

Key Responsibilities

• Contact customers regarding outstanding accounts via phone.
• Negotiate and secure payment arrangements in line with company policies.
• Provide accurate account information and resolve customer queries professionally.
• Maintain detailed and accurate records of customer interactions.
• Meet and exceed daily, weekly, and monthl...