Customer Service Representative - Care Made Easy

What’s the role?

• Interact over the phone with families who require assistance with placement into aged care and finding Home Care Providers. 

• Use internal systems to understand care needs and budgets, and then shortlist and present options that match family preferences

• Answer client questions relating to residential aged care, or Home Care.

• Cultivate and build a relationship with the client by providing empathy and reassurance

• Offer individual client information and advice tailored to their personal situation

• Provide families with the most up-to-date information regarding aged care overall.

• Casual role.

Who are you?

• 6+ Months Experience in telephone/call centre environment within a customer service, sales and/or retention role (e.g., insurance, travel, banking) preferred but not essential

• Eviden...