Opportunity Description
Job Description
Provide exceptional customer support experience through multiple communication channels (email, phone, chat)Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questionsTriage, research, and understand the causes, impact, and priority of incoming issuesTroubleshoot, investigate, and create detailed bug reports; partner with engineering to get high impact issues resolvedRepresent the support team while working cross-functionally with other departments; providing insights and advocating for our customers and teamContribute to continuous learning by leading training, improving documentation, and sharing your knowledge with othersParticipate in an on-call rotationRequirements
College LevelPrior BPO experience (at leas...
Full time
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