Customer Service Representative

Description
We are looking for a Customer Service Representative to join a growing team in Illinois in a Contract to Permanent position. This role centers on delivering responsive support, strengthening customer relationships, and helping internal teams provide a smooth order and service experience. The ideal candidate is organized, service-focused, and comfortable managing multiple priorities in a fast-paced environment while communicating clearly with customers and cross-functional partners.


Responsibilities:

• Provide timely, thoughtful support to customers and internal partners by investigating questions, resolving concerns, and offering practical solutions.

• Build positive working relationships with customers through clear, attentive communication and consistent follow-through across phone and email interactions.

• Maintain accurate, well-documented records of customer conversations, service requests, and resolutions within the compan...