Customer Service Representative

Description We are looking for a Customer Service Representative to join a waste and environmental services organization in Elk Grove Village, Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, handling a high volume of calls, and keeping service details accurate and organized. In this role, you will support customers with account updates, service questions, billing concerns, and order processing while working closely with internal teams to deliver timely resolutions and a positive customer experience.

Responsibilities:
• Respond to inbound customer inquiries by phone and email, providing clear information about services, account activity, and next steps.
• Coordinate with billing, operations, and other internal departments to investigate service concerns and bring customer issues to resolution.
• Enter customer details, service requests, and account changes into company systems with a high level of accuracy.
• Prepa...