Opportunity Description
Customer Service Representative – German speaking
Join our team and make a difference in the logistics industry!
DHL is seeking a dedicated and professional German and English Speaking Customer Service Representative to join our dynamic team. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you!
Key Responsibilities:
- Respond to customer queries via email and phone with professionalism and efficiency.
- Utilize customer and DHL systems to manage orders and follow up on deliveries.
- Monitor systems for tracking and reporting, ensuring smooth operations.
- Collaborate with warehouses and customers to resolve logistical issues.
- Investigate and address problematic cases and escalated issues to ensure customer sati...
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