Opportunity Description
Our Client, a Healthcare company, is looking for a Customer Service Representative I for their Dewitt, NY location. Responsibilities:
+ Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
+ Meets set statistical performance measures such as length of each call and daily call volume
+ Acts as a liaison between customers, internal departments, vendors, and business associates
+ Assists with the training of other team members
+ Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
+ Adheres to all Customer Service policies and procedures
Requirements:
+ Associates degree in Business Administration or related field with a minimum of six months work experience.
+ ...
+ Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
+ Meets set statistical performance measures such as length of each call and daily call volume
+ Acts as a liaison between customers, internal departments, vendors, and business associates
+ Assists with the training of other team members
+ Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
+ Adheres to all Customer Service policies and procedures
Requirements:
+ Associates degree in Business Administration or related field with a minimum of six months work experience.
+ ...
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