Customer Service Representative

Description
PRINCIPAL DUTIES AND RESPONSIBILITIES:
• 1-2 years call center experience or high volume phone experience
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
• Contacts clients of abnormal test results, problems with specimens and requisitions, verify information.
• Assists clients with questions regarding status of tests, test requirements, specimen handling, etc.
• Assists clients with requests for changes to their requisitions, critical values, and patient information.
• Documents all calls into appropriate systems.
• Communicates with Sales and Clinical Support Reps about clients.
• Communicates with all departments to resolve client questions and problems in a timely manner.

Full-time other-general