Customer Service Representative

Description We are looking for a Customer Service Representative to join a healthcare organization in Lansing, Michigan on a Contract basis. In this role, you will serve as a reliable point of contact for internal employees, helping resolve day-to-day support needs while delivering responsive, detail-oriented service. This position is well suited to someone who is comfortable with technology, communicates clearly, and can manage a variety of service requests in a fast-paced environment.

Responsibilities:
• Respond to internal employee inquiries by phone and other support channels, providing timely assistance with help desk-related issues.
• Troubleshoot basic technical concerns and guide users through solutions or escalate more complex problems when needed.
• Coordinate office move activities, ensuring employees receive the support and information needed for smooth workspace transitions.
• Document service interactions, update request details accurately, and mainta...