Customer Service Representative

Description
We are looking for a customer-focused, detail-oriented individual to join a communications team in Lansing, Michigan as a Contract to Permanent Customer Service Representative. This opportunity is well suited for someone who enjoys speaking with people, gathering information accurately, and delivering a positive experience in a high-volume call environment. No prior experience is required, but candidates must be available to work 32 to 40 hours each week and commit to a minimum of 32 hours through a self-scheduled shift structure. Shifts during the week are between 12pm and 8pm and there are Saturday and Sunday midday shifts as well.


Responsibilities:

• Handle incoming and outbound calls courteously while providing helpful support to customers and survey participants.

• Record responses, customer details, and other information carefully to maintain accuracy in data collection and order-related entries.

• Assist callers with ques...