Customer Service Representative

Description We are looking for a Customer Service Representative to support a manufacturing organization in Lombard, Illinois through a Contract assignment. In this role, you will serve as a key point of contact for customers, handling questions with care while delivering accurate and timely assistance. The position is well suited for someone who communicates clearly, stays organized in a fast-paced setting, and is comfortable balancing phone support, written follow-up, and administrative tasks.

Responsibilities:
• Respond to inbound customer calls promptly and courteously, maintaining a detail-oriented communication style throughout each interaction.
• Investigate customer questions related to community photo enforcement programs and provide clear, accurate information or next steps.
• Record thorough and precise notes from customer interactions in the appropriate system on a daily basis.
• Bring complex or sensitive customer concerns to the attention of the Team ...