Customer Service Representative

Position

To provide exceptional service to our customers through the knowledge of our products, operations, partnerships and customer service delivery. To maximise company revenue through the appropriate selling of our products and those of our partners.

Overview of Duties & Responsibilities

- Actively approach, distribute brochures to passers-by and sell tickets to all interested parties.

- Accept and exchange all vouchers and pre-paid tickets for a valid tour ticket.

- Upsell Partner Attractions and other 3 party products.

- Achieve or exceed the daily sales target

- Provide accurate information regarding the products we offer and to keep up to date with any changes.

- Keep up to date with road closures, diversions and any events that may impact the service and communicate this to all customers or potential customers.

- Minimise revenue losses through careful proces...