Customer Service Representative

Description
We are looking for a Customer Service Representative to support customer-facing outreach and service efforts for a professional organization. This long-term contract position is ideal for someone who enjoys connecting with prospective customers, delivering a positive first impression, and helping individuals reach the right resource quickly. The role combines high-volume outbound engagement with responsive inbound support, requiring strong communication, sound judgment, and a service-focused approach throughout the day.


Responsibilities:

• Place high-volume outbound calls to prospective customers, applicants, and other contacts who have expressed interest in learning more about available programs and services.

• Respond to inbound phone and chat inquiries with a welcoming, attentive approach that creates a positive experience from the first interaction.

• Assess each person’s questions or goals and direct them efficiently to the...