Customer Service Representative

Description We are looking for a driven Customer Service Representative to join a healthcare-focused team in Minneapolis, Minnesota in a Contract to Permanent opportunity. This position centers on connecting with prospective patients through a high volume of outbound calls, confirming their needs, and guiding conversations with professionalism and empathy. It is well suited for someone who is self-motivated, competitive, and energized by helping individuals navigate products related to ostomy and catheter care.

Responsibilities:
• Place a large number of outbound calls each day to individuals who have previously submitted interest or inquiry requests.
• Speak with prospective patients to confirm relevant care needs and gather details about the products they currently use.
• Maintain productive, patient-centered conversations that balance service quality with daily call volume goals.
• Record call activity, updates, and follow-up information accurately within compan...