Customer Service Representative - Mro (Mexicali)

Responsibilities

Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.

• Analyze and assess customer needs completely and accurately with efficiency.
• Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket.
• Process customer orders, RMAs and GTOs and purchase material’s to fill customer orders.
• Review and maintain inter portals daily for potential late orders, RMAs, items not on a PO and unapproved orders.
• Recommend adjustments to inventory levels based on customer usage patterns and latest production outlooks/feedback by monitoring inventory levels.
• Perform quarterly customer reviews with any customers with vending solutions to ensure we are stocking the appropriate inventory and levels.
• Perform monthly inventory reconciliation for all consigned inventory lo...