Customer Service Representative

Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 
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2 days in office, 3 days remote (field work not required)


Responsibilities 

• Receive a high volume of inbound calls and emails 


• Identify the reason for the customer’s call, collect relevant information, and provide solutions


• Refer to premade scripts for a variety of customer service topics


• Use best practices in customer service techniques to develop rapport and build relationships with customers


• Document all customer interactions


• Meet personal and ...