Opportunity Description
Customer Service Representative (Entry Level)Overview
If you enjoy solving problems and making a positive impact for customers, this role could be a great fit. As a Customer Service Representative, you will serve as the first point of contact for our customers, assisting with billing questions, payments, account access, and general inquiries. This is a fast-paced, high-volume contact center role where delivering an excellent customer experience is key.
Key Responsibilities
+ Serve as the primary contact for customers via phone, chat, and email, providing timely and accurate support
+ Assist customers with billing inquiries, payment processing, account concerns, and portal navigation
+ Take ownership of customer requests, ensuring efficient and professional resolution from start to finish
+ Analyze customer needs and determine appropriate solutions while maintaining a positive experience
+ Perform basic calculations (e.g., percentages, ...
If you enjoy solving problems and making a positive impact for customers, this role could be a great fit. As a Customer Service Representative, you will serve as the first point of contact for our customers, assisting with billing questions, payments, account access, and general inquiries. This is a fast-paced, high-volume contact center role where delivering an excellent customer experience is key.
Key Responsibilities
+ Serve as the primary contact for customers via phone, chat, and email, providing timely and accurate support
+ Assist customers with billing inquiries, payment processing, account concerns, and portal navigation
+ Take ownership of customer requests, ensuring efficient and professional resolution from start to finish
+ Analyze customer needs and determine appropriate solutions while maintaining a positive experience
+ Perform basic calculations (e.g., percentages, ...
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