Customer Service Representative

Company Overview: Xclusive Auto Collision And Wraps specializes in collision repair, auto body painting, vehicle wraps, paint protection film installation, vehicle restoration, and custom auto accessory and wrap services. The company prioritizes craftsmanship, quality repairs, customization, and a high standard of customer service.

Position Summary: As a Customer Service Representative, you will be the first point of contact for customers seeking collision repair, painting, wraps, or custom work. You will guide customers through the intake, scheduling, and support process, ensuring their experience is smooth and professional, and representing Xclusive’s commitment to quality and service.

Key Responsibilities:

· Greet customers (in person and by phone), respond to inquiries about repair, wrap, painting, restoration and customization services.

· Explain service options (collision repair, auto painting, wraps, paint protection film, custom work, ...