Customer Service Representative

Job Description
A client of Insight Global is seeking a Customer Service Representative to manage all inbound calls from residential and commercial HVAC customers in the St. Petersburg, FL area. This role is customer-facing and critical to ensuring a positive experience from the first call. The ideal candidate has prior experience supporting HVAC or other skilled trade service environments and is comfortable handling a high volume of inbound calls.

Responsibilities:
-Handle all inbound customer calls related to HVAC service and support
-Provide professional, clear, and timely communication to customers
-Gather and document customer information accurately
-Coordinate service requests and escalate issues as needed
-Deliver a consistent, customer-first experience on every interaction

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