Customer Service Representative

Client Success Representative A Project Manager or Scrum Master with a Computer Science or related degree and 2–3 years of experience , who thrives in client-facing environments and brings strong organizational, operational, and communication skills to the table.

Details

Purpose and Key Responsibilities

The Client Success Executive serves as the operational backbone of client engagements, ensuring smooth execution across financial, logistical, and delivery-related processes. This role is pivotal in maintaining client satisfaction, mitigating risks, and identifying growth opportunities by coordinating internal teams and aligning client expectations with delivery capabilities.

Client Relationship & Health Monitoring

• Conduct and document Client & Team Health Checks
• Know, own, and manage all risks
• Attend and collaborate with the CSU lead on Quarterly Business Reviews (QBRs)