Customer Service Representative

Summary/Objective

The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.

Essential Functions/ Responsibilities

• Process payments for our client's mutual customers (Inbound and Outbound).
• Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
• Follow call center scripts and processes when handling different topics.
• Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
• Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility