Customer Service Representative

Description We are looking for a dedicated Customer Service Representative to join our team in Sacramento, California. This is a long-term contract position requiring in-office work five days a week. The ideal candidate will bring strong communication skills and a proactive approach to resolving customer inquiries and concerns.

Responsibilities:
• Respond to customer inquiries by actively listening and asking clarifying questions to ensure a thorough understanding of their needs.
• Direct or escalate calls to the appropriate team members while collaborating with other departments to resolve customer issues.
• Continuously expand knowledge of company services and processes to enhance customer support capabilities.
• Report potential workflow disruptions or service issues to Customer Care leadership promptly to ensure timely resolutions.
• Adhere to company policies, training guidelines, and legal requirements while delivering exceptional customer service. Require...