Customer Service Representative

Description
Join a high-volume Customer Service team as an Order Entry & Ecommerce Specialist. You will play a key role in processing quotes, orders, and supporting both internal sales teams and external customers. This is a dynamic role where priorities shift daily. If you thrive in a fast-paced environment and take pride in delivering accurate, timely support, this is a great opportunity to make an immediate impact. We’re looking for someone who is adaptable, detail-oriented, and motivated to contribute to a collaborative team where great service truly matters.

+ Enter quotes and orders into Salesforce; majority of work is data entry

+ Create and manage users for the ecommerce platform (e-shop)

+ Provide day-to-day customer service and administrative support, including order entry and responding to customer inquiries via the ticketing system (Freshdesk)

+ Ensure accuracy of pricing, freight information, and completion of order quality assurance...