Customer Service Representative (Shuttle Parts Team)

POSITION SUMMARY

The Customer Service Representative (CSR) will support the Shuttle Parts Team by performing essential administrative tasks and coordinating operational efforts across internal teams.  This role will focus on enhancing daily operations, maintaining accurate product data, and assisting with customer service initiatives.  The CSR will enhance the overall productivity of the Shuttle team.

WHAT YOU WILL DO:

·         Review customer requests for quotes (RFQ’s) and high-usage parts lists to identify cross-referenced parts and prepare accurate quotes.

·         Assist in market research to enhance our Shuttle product portfolio, pricing strategies, and cross referencing.

·         Communicate directly with customers as needed regarding account setup, quotes, parts identification, and other related matters to ensure strong relationships & ongoing customer satisfaction.

·         Coordinate updates to the...