Customer Service Representative

About the Company:
At the heart of the True Social Group is the belief that better living begins with the simple things. Through a mix of inspiration and innovation, we are reshaping hydration and the essentials that help create a more fulfilling life for all.
As we make our international debut, we are looking a team member to join us in expanding our hydration brand footprint in the Asia Pacific region.
Designation: Customer Service Executive (Customer Conversion & Optimization)
Job Purpose: The Customer Service Executive is responsible for managing and optimizing online sales channels and marketplace operations, with a strong focus on customer experience. This role is responsible for executing customer retention strategies, improving customer satisfaction, and driving conversion through data-driven insights and continuous process improvements.
Job Duties: Propose retention and conversion strategies to enhance customer loyalty and support sales growth. Engage customers ...