Opportunity Description
Description
Performs specialized customer service activities and initiatives. Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. Focus on problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners.Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served.Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most complex or reoccurring issues. May interact with higher levels within the customer organization.Maintains high levels of customer satisfaction consistent with PNC's core values. Demonstrates commitment to quality.Documents customer interactions and completes service requests to minimize ...
Full time
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