Customer Service Representative

Description We are looking for a Customer Service Representative to join a mortgage and financial services team in Tempe, Arizona. This Contract to permanent opportunity is ideal for someone who enjoys helping customers, communicating clearly, and building experience in a fast-paced call center setting. In this permanent, on-site role, you will support borrowers with account questions, payment-related concerns, and delinquency outreach while delivering attentive and empathetic service. The position offers structured training and a strong pathway for long-term growth within the mortgage industry.

Responsibilities:
• Respond to incoming customer calls related to mortgage accounts, including payment questions, escrow matters, and general loan support.
• Place outbound calls to borrowers to discuss overdue balances and encourage timely payment resolution.
• Deliver accurate information with an attentive, service-focused approach that supports a positive customer experienc...