Customer Service Representative - Utilities

JOB PURPOSE

To handle all back office customer related queries in a professional and efficient manner. The role focuses on delivering excellent customer service, resolving queries relating to gas and utilities, promoting products or services (where applicable), and maintaining a positive company image.

KEY RESPONSIBILITIES

• Handle inbound calls, emails, or chats promptly and professionally.

• Assist customers with inquiries, complaints, billing queries, or technical issues.

• Provide accurate information about products, services, and company policies.

• Log and update customer information on company systems (CRM or database).

• Meet performance targets such as call handling time, customer satisfaction, and quality scores.

• Processes, and compliance standards to ensure consistency and accuracy.

• Escalate complex issues to senior staff or relevant department...