Customer Service Representative

Supporting our local teams as well as customers in the EMEA region. Focus in German market

Follow up on outstanding queries and customer call backs.

Keep and maintain consistent and accurate records in the database following customer contact

Handle all general and order specific customer enquiries within the account base, ensuring accuracy and orders shipped on time.

Liaising with international procurement team to ensure accurate lead times and delivery schedules are communicated to customers. 

Maintain a high level of inter departmental and customer / supplier communication.

Provide administrative support to Sales team as required

Backlog control, solve complex logistics issues & queries.

Order creation

Support export compliance and documentation

Any other function as deemed nec...