Customer Service Representative / Voice & Non Voice

Non-Voice Account Job Description



A Non-Voice Representative assists customers without phone calls, usually through chat, email, or back-office support.



Duties and Responsibilities

Respond to customer inquiries via chat or email

Process orders, reports, or data entries

Handle account verification and documentation

Resolve customer concerns through written communication

Maintain accurate records and updates

Follow company procedures and service standards

Skills

Good written English communication

Typing and computer skills

Attention to detail

Time management and multitasking

Common Job Titles

Chat Support Representative

Email Support Associate

Back Office Associate

Data Encoder

Main Difference

Voice → communication through calls

Non-Voice → communication through chat, email, or backend tasks