Customer Service Representative

Job Position: Customer Service Representative Job Location: #3340 building , North Clay Kaserne (Flugplatz Erbenheim), 65205 Wiesbaden, Germany Job Type: Full Time Requirements: The candidate shall EITHER have bachelor’s degree in business or human resources.

The candidate shall have three (3) years of experience performing customer service program management in English, process improvement, and project management OR shall demonstrate six (6) years of experience relevant to performing customer service program management, process improvement, project management and analytics.

Duties: Customer Feedback Management (Voice of the Customer - VOC): Support and manage the Interactive Customer Evaluation (ICE) program and the “Commander’s Hotline.” Input all hardcopy customer comment cards into the ICE system.

Generate weekly, monthly, quarterly, and annual ICE reports using PowerBI, ensuring 100% data accuracy.

Conduct initial ...