Customer Service Representative

Description We are looking for a Customer Service Representative to support daily customer interactions for a long-term contract opportunity in Woburn, Massachusetts. This position focuses on delivering responsive service, managing orders accurately, and handling a steady volume of inbound and outbound communication. The ideal candidate brings a customer-first mindset, strong communication skills, and the ability to work efficiently in a fast-paced support environment.

Responsibilities:
• Respond to incoming customer calls with professionalism, providing clear information and timely resolution to service-related inquiries.
• Place outbound calls as needed to follow up on requests, confirm details, and maintain consistent communication with customers.
• Enter customer orders accurately into internal systems while verifying product, account, and shipment information.
• Address service concerns by identifying issues, documenting interactions, and escalating more compl...